Guarantee & Care

Forever Unbreakable Guarantee – Replacement Policy

• The following collections are covered by our Forever Unbreakable Guarantee - Marc Newson, Alfresco Tritan, Club Tritan, Hiking Tritan, Jug and Lid Tritan, Salad Bowl & Lid Tritan, Kinder, Non-slip plates and bowl.
• Send image of broken product to Robert Wilson at robert.wilson@palmproducts.com.au.
• A product confirmed by to have broken in normal use will be replaced or the purchase price will be refunded.
• Products damaged by normal wear, improper care (see below) or abuse will not be replaced.
• Products used for commercial use will not be replaced
• The broken sample may be requested. If so and the claim is upheld, reasonable costs of transportation will be refunded.

Care Instructions

• Modern dishwashers with their low velocity jets and moderate temperatures of around 75 degrees C are the best way to retain the original surface sparkle and clarity.
• If washing by hand, avoid using a scourer or nylon brush as this may scratch the surface.
• Light buffing with a lens cleaning cloth will remove some small scratches.
• Avoid using some aniseed-based drinks such as Ouzo, Pastis, Ricard and Pernod as they may cause permanent damage.
• Avoid using strong solvents as they may cause permanent damage.
• Use organic solvents to remove stains, coffee build-up and label glue.
• Avoid touching the glasses if sunscreen is on your fingers as marks can be baked into the glass during dishwashing. Remove marks prior to dishwashing with detergent.

• When microwaving food with high oil content, the oil can reach very high temperatures which can dull the surface, so suggest you reheat in 30 second intervals and move the food between.